Call Centre Stress

The ASU has been campaigning for many years to improve Australia's call centres for those working in the industry. Most recently they have launched the "It's your call: improving Australian call centres for workers - 2009 Survey Report", an analysis of the results of their second major survey of the industry in ten years.

The results of the survey have revealed a number of issues confronting call centre workers but stress in particular has been a significant factor. As a result, the ASU has released a Stress-o-meter specifically designed to help call centre workers assess their stress levels and find relevant resources.

For more information, please have a look at the full 2009 Survey Report or the 2009 Survey Report Summary. Information to assist with workplace stress and other issues can also be found in the "Industry resources" section of the ASU call centre page.